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Refund policy

Return Policy

At Flexy, your satisfaction is our priority. If you're not satisfied with your purchase, our return policy is designed to make the process as simple and hassle-free as possible.

30-Day Return Guarantee

If, within 30 days of delivery, you’re not completely satisfied with your purchase, we’ll accept the return for a refund or exchange. To initiate a return, please contact us at info@flexybuy.com for authorization. Returns without authorization will not be accepted.

Conditions for Returns:

  • Items must be in like-new condition, unused, and returned with all original packaging.
  • A restocking fee of up to 20% may apply for items not meeting these conditions.
  • Shipping costs for returns are the responsibility of the customer unless the item is damaged or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Intimate, sanitary, or personal care items
  • Clearance or marked "final sale" products

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be processed to your original payment method within 7 business days.
  • Note: Shipping costs are non-refundable, and return shipping costs will be deducted from your refund if applicable.

Missing Refunds:

  • Check with your bank or credit card company for processing delays.
  • If you still have not received your refund, contact us at info@flexybuy.com.

Exchanges

We replace defective or damaged items. To request an exchange, email info@flexybuy.com with details and send the item to:
Flexy Returns
50 Hubbard Place, Brooklyn NY 11210

Return Shipping

  • Customers are responsible for all return shipping costs.
  • We recommend using a trackable shipping service for items over $75.
  • Flexy is not responsible for items lost or damaged during return shipping.

Damaged or Incorrect Items

If your item is damaged or incorrect, contact us within 48 hours of delivery at info@flexybuy.com. Our team will assist you in resolving the issue, including arranging for a return or replacement.

Gift Returns

If the item was marked as a gift during purchase:

  • You will receive a gift credit for the value of the return.
  • If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Customer Responsibility

  • Items must be returned within 30 days of delivery to qualify for a refund or exchange.
  • Returns are not accepted after 30 days.
  • Items returned not in like-new condition may incur a restocking fee or be rejected at our discretion.

If you have any questions about our return policy, feel free to contact us at info@flexybuy.com.
We are here to help and ensure you are satisfied with your shopping experience!