WHAT MAKES THIS STORE DIFFERENT FROM OTHER SHOPPING PLATFORMS?
We work hard to handpick and update you with the most quality products the won't break the bank. We are always eager to get your feedback on the experience, and if you are not satisfied, we do everything in our control to change that. Whether it is an exchange, refund, price drop, or new recommendation, we are very flexible and make sure your experience with us is as positive as possible. They don't call us FlexyBuy for nothing!
HOW DO I PAY FOR MY ORDER?
We have many forms of payment to choose from. You can complete your shopping with most online payment accounts or any credit/debit card.
HOW MUCH DOES SHIPPING COST?
All Shipping and Handling fees are Free! We also do not apply taxes to any items purchased on our site.
HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
Some of our fulfillment centers are overseas and some are in the US. In most cases, order processing takes between 3-5 days. Once an order is processed, all item(s) can take from 4-7 days or up to 2 - 4 weeks to reach your mailbox once it's been marked shipped. We advise you to check our Shipping & Delivery page for estimated shipping times based on countries.
NOTE: Free and promotional items are not included in this timeline. For free and promotional items our customers may not receive tracking information as well.
NOTE: Discount coupons are not available to use for FREE items.
We ship worldwide and items can experience delays when going through customs. It can also take less time and in very rare cases it can take up to 30+ days to receive your product(s).
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
We run things a little differently here at FlexyBuy, when you order multiple items, sometimes they will be shipped separately. Don’t worry if you don’t see all of your items arrive at the same time. They’re usually just a couple days behind.
The reason we do this is to get you the best absolute deal from our suppliers.
HOW DO I CONTACT YOU?
Email us at: email@example.com or via CONTACT US selection at the top right corner.
Our friendly Team will get back to you within 12 hours.
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?
These emails are sent quickly, but may take as long as a few hours to show up (or more if there is a problem with email beyond our control). Make sure you check your junk mail folder to ensure that the missing docs aren’t located there.
If not, please email us at: firstname.lastname@example.org via CONTACT US selection at the top right corner.
OOPS! I MESSED UP MY ORDER INFORMATION. CAN I CHANGE IT?
If this happens to you, just contact us as soon as you can and we should be able to make changes.
So please be sure to contact as soon as possible if you need to make changes to your order!
HOW SECURE IS MY INFORMATION?
FlexyBuy adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
We don’t sell, lease or otherwise distribute any personal customer information.
WHAT'S YOUR REFUND/EXCHANGE POLICY?
As long as your order has not been damaged, worn or washed, we’re happy to refund orders where defective products or wrong sizes arrived at your home. Please send the order back within 30 days of receipt for refund or replacement. We are now working to provide partial refunds on return shipping fees. Refer to our Shipping & Delivery page for more details.