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Use code CYBERSEASON for 20% off all items
Use code CYBERSEASON for 20% off all items

FAQs

What payment methods do you accept?

We accept major credit/debit cards as well as popular online payment methods like PayPal. Your transaction is secured with SSL encryption for your peace of mind.

How much does shipping cost?

Shipping is always FREE at Flexy. We believe in keeping things simple—no hidden fees or surprises.

How long will it take to receive my order?

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time: Delivery typically takes 7-14 business days, depending on your location.

Note: International shipping may take up to 30 days due to customs clearance. For specific timelines, visit our Shipping Information page.

Why did I only receive part of my order?

If you’ve ordered multiple items, they may be shipped separately from different warehouses to expedite delivery. Don’t worry—your remaining items are on their way.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email. Use this to track your package on our website or directly with the carrier.

How can I contact your customer support team?

We’re here to help.

We aim to respond to all inquiries within 24 hours.

What if I need to change my order details?

If you notice an error in your order (e.g., shipping address or item selection), please contact us immediately at info@flexybuy.com. We’ll do our best to accommodate changes before the order ships.

What is your refund/exchange policy?

We offer a 30-day return policy for defective or incorrect items. Items must be unused and in their original packaging. If your item qualifies for a return, we’ll provide a refund or replacement.
Refer to our Return Policy for more information.

Is my information secure?

Absolutely! Flexy employs advanced SSL encryption to protect your personal and payment information. We also adhere to strict data privacy standards and will never share or sell your data.

Can I cancel my order?

Orders can be canceled within 12 hours of placement. After this period, the order may already be processed and shipped. For cancellations, contact us immediately at info@flexybuy.com.